Privacy Policy — Industrial AI Assistant

Last updated: July 2026

Industrial AI Assistant ("the App") is an industrial AI service engineer application developed by Servo Coil, used to assist field engineers in diagnosing and troubleshooting CNC and PLC industrial equipment.

Information We Collect

• Chat messages and queries you send to the App, including text descriptions of equipment issues.
• Photos and documents you upload, such as equipment nameplates, error screens, or technical documentation.
• Equipment information you provide or that is extracted from your queries (e.g. machine model, control system, serial number).
• Basic device information needed for the App to function properly (e.g. device language, connection status).

How We Use Your Information

Information you provide is used solely to:

• Diagnose and respond to your equipment-related questions.
• Match your queries with relevant technical documentation.
• Improve the accuracy and usefulness of the App over time.

Data Sharing

We do not sell your data. We do not share your data with advertisers. Data may be processed by third-party AI service providers solely to generate responses within the App.

Data Storage

Chat history, uploaded documents, and equipment data are stored securely and are accessible only to you and authorized administrators for the purpose of providing and improving the service.

Your Choices

You may request deletion of your account data by contacting us at the email below.

Contact

For questions about this Privacy Policy, contact: servocoil@gmail.com